Survey and Investigations
We carry out forensic-level environmental investigations of homes and residential buildings to identify conditions that create risk to occupants, assets, and long-term liability.
Our inspections go far beyond a visual survey. We assess environmental conditions, defects, moisture sources, leaks, air pathways, contamination reservoirs, and exposure routes, using investigative methods specifically developed to identify the causes and contributors to building-related illness and persistent indoor environmental problems.
Investigations can be aligned to the needs of:
- Homeowners seeking answers and recovery
- Landlords managing compliance, duty of care, and rehousing risk
- Insurers requiring defensible evidence and claim resolution
- Healthcare professionals seeking environmental data to support, refine, or challenge clinical assessment
Detailed environmental inspections addressing:
- moisture and contamination pathways
- mould, bacteria and bioaerosol risk
- indoor air quality and exposure mapping
- health-related environmental concerns
We advise on the most proportionate and cost-effective investigative pathway, offer alternatives where objectives or budgets differ, or work strictly to a defined scope where a healthcare professional or insurer requires specific analyses.
Our technicians are highly trained, fully equipped, and independent. Where evidence indicates a need, we deploy a full range of validated sampling and analytical methods to support defensible clinical, legal, and insurance decision-making.
Objectives of Our Surveys
Our objective is not simply to “find mould” or satisfy a checklist.
We aim to:
- Identify credible environmental risks and hazards
- Determine cause, pathways, and reservoirs, not assumption
- Assess whether building conditions could reasonably contribute to symptoms, claim persistence, or treatment failure
- Provide clear, practical recommendations to prevent, control, or reduce exposure
This approach supports:
- Improved health outcomes
- Reduced repeat claims
- Faster, evidence-based decision-making
- Clearer communication between occupants, clinicians, landlords, and insurers
Important to Consider
When symptoms persist, worsen, or fail to respond to treatment, environmental exposure is often an unrecognised factor.
In some cases:
- Diagnosis may be incomplete due to missing exposure data
- Treatment may be appropriate, but ongoing exposure outweighs therapeutic benefit
- The building environment may be acting as a continuous source of harm
Environmental investigation does not replace medical care it provides the missing exposure context needed for informed clinical decisions.
The
Expert
Environmental Hygienist Review
Where additional expertise is required, a structured case review can be undertaken by our Principal Consultant, Jeff Charlton, an internationally recognised Environmental Hygienist.
This review integrates:
- Inspection and sampling findings
- Reported symptoms and exposure history
- Building use and occupancy patterns
The outcome is clear, evidence-based guidance on:
- Practical exposure-reduction options
- Whether further investigation is justified
- When referral or collaboration with healthcare professionals is appropriate
This ensures decisions are proportionate, defensible, and aligned across environmental, medical, and risk-management disciplines.
For Homeowners
If you or your family are unwell, symptoms persist, or nothing seems to improve, your home environment may be part of the problem.
We help homeowners by:
- Identifying hidden moisture, mould, air quality, and contamination issues
- Explaining findings in plain English
- Showing how exposure may occur — even when problems aren’t visible
- Providing practical, staged options to reduce risk within your budget
- Helping you decide what matters and what doesn’t
Our aim is clarity, not alarm — so you can make informed decisions about your home and health.
For Landlords & Housing Providers
Landlords have a legal duty to provide safe, habitable homes and to respond appropriately when health concerns are raised.
We support landlords by:
- Identifying real risks, not assumptions
- Distinguishing minor defects from material hazards
- Providing evidence-based reports suitable for compliance, complaints, and dispute resolution
- Reducing repeat complaints and enforcement risk
- Advising on proportionate, defensible remedial actions
This approach protects occupants while reducing unnecessary works and future liability.
For Insurers & Loss Adjusters
Unresolved environmental conditions are a common driver of prolonged claims, repeat losses, and disputed causation.
We assist insurers by:
- Establishing cause, extent, and exposure pathways
- Separating speculation from evidence
- Providing clear, defensible findings for claim decisions
- Supporting faster claim closure and reduced leakage
- Advising when remediation is justified — and when it is not
Our investigations support sound underwriting, claims integrity, and cost control.
For Healthcare Professionals
Clinical treatment is often less effective when environmental exposure is unrecognised or ongoing.
We support healthcare professionals by:
- Providing objective environmental data relevant to patient symptoms
- Identifying possible exposure pathways and reservoirs
- Helping determine whether a building environment may be contributing to or sustaining illness
- Supplying reports that can support or refine clinical assessment
- Working collaboratively, without diagnosing or directing treatment
Environmental evidence helps close the gap between symptoms, treatment, and recovery.
