Terms and Conditions
Terms and Conditions Rev 2 2025
- About Us
1.1 We are BUILDING FORENSICS LIMITED, a company registered in England and Wales under company number 08837566. Our registered office is at 71-75 Shelton Street, London WC2H 9JQ.
- How to Contact Us
2.1 You can contact us by email at [email protected] or via the ‘Get A Quote’ section of our website at https://www.buildingforensics.co.uk (‘Website’).
- These Terms
3.1 Please read these terms carefully. They set out the contractual terms between us in relation to the services we provide to you (‘Services’) and outline important information about both your rights and obligations, as well as ours.
3.2 References to ‘we’, ‘us’ or ‘our’ in these terms refer to BUILDING FORENSICS LIMITED, while references to ‘you’ or ‘your’ refer to the individual or legal entity contracting with us for the Services. ‘Party’ refers to either you or us, and ‘parties’ refers to both.
3.3 You are considered a ‘consumer’ if you purchase the Services for purposes wholly or mainly outside your trade, business, craft, or profession. You are considered a ‘business customer’ if you purchase the Services for purposes related to your trade, business, craft, or profession. Some terms apply only to consumers, while others apply only to business customers.
3.4 You must be at least 18 years old to purchase our Services.
3.5 If you are a business customer placing an order on behalf of a business, you confirm that you have the authority to do so.
3.6 We may update these terms at any time. However, the terms that apply will be those in force at the time you place your order.
3.7 Please save a copy of these terms and any relevant communications for your records.
- Prices, Payment, and Orders
4.1 Prices and charges for the Services are specified on our Website or will be provided via email or telephone. Prices may change, but changes do not affect existing orders.
4.2 Descriptions of the Services are available on our Website or through email communication. Images and descriptions are for illustration purposes only.
4.3 All orders are subject to availability, and we cannot guarantee availability at any given time.
4.4 You are responsible for checking and correcting your order before submission.
4.5 After placing an order, we will send you an acknowledgment email with an invoice for payment, detailing the charges and any expenses.
4.6 We may require payment in advance and may charge in instalments. We accept payment via bank transfer, major credit cards, and payment processors such as PayPal and Square.
4.7 Once payment is received, your order is considered accepted.
4.8 If we do not accept your order due to unavailability, pricing errors, or other reasons, we will notify you via email.
4.9 We reserve the right to reject any order for any reason.
4.10 If payment for the Services is to be made by an insurance company, we require direct advance payment from them or written confirmation of payment commitment in a form acceptable to us.
- Changes to Orders
5.1 If you need to modify your order after submission, please contact us as soon as possible. We will inform you whether changes can be accommodated.
- Provision of Services
6.1 We will provide the Services at the address specified in your order.
6.2 The Services will be provided with reasonable care and skill.
6.3 While we will endeavour to meet agreed timeframes, we cannot guarantee them. If changes are necessary, we will notify you and arrange an alternative.
6.4 Any material or information on our Website or provided through our Services does not constitute medical or professional advice.
6.5 Our reports are basic indoor environmental surveys and should be considered risk assessments only. They may highlight some but not all risks, hazards, or environmental concerns. Further investigation may be required. Reports should not be relied upon for financial or physical decisions without further expert verification.
6.6 Sampling and measurements are only reflective of conditions at the time of testing and may change. We do not guarantee absolute accuracy. If you can demonstrate a material failure in sampling, you may request a refund of that portion of the Services.
6.7 If you have Multiple Chemical Sensitivity (MCS) or any other health-related concerns, you must notify us in writing before we attend your property.
6.8 We reserve the right to cancel Services due to health and safety concerns. If this occurs, a full refund will be issued.
6.9 If the size or layout of your property significantly differs from what was described, we may limit investigations, reschedule the visit, or revise pricing. You will be given the option to accept or reject the revised charges.
6.10 If Services require drone usage, you are responsible for obtaining all necessary permissions.
6.11 We reserve the right to change or discontinue any Services.
6.12 Any third-party recommendations we provide are for reference only. We are not responsible for their services.
6.13 We are not liable for delays caused by circumstances beyond our control, including but not limited to weather, accidents, regulatory guidance, or unprepared locations.
- Cancellation (Consumers)
7.1 If you are a consumer, you may cancel your order within 14 days by emailing [email protected].
7.2 Services will not be provided within this period unless you request them.
7.3 If you request Services during the 14-day period, deductions will be made from any refund for work already completed.
7.4 Refunds will be issued within 14 days to the original payment method.
7.5 If you wish to cancel after 14 days, contact us at least 5 days before the scheduled date to check if cancellation is possible.
- Cancellation (Business Customers)
8.1 If you are a business customer and wish to cancel, you must contact us at least 5 days before the scheduled date. We will confirm whether cancellation is possible.
- Intellectual Property
9.1 We retain all intellectual property rights over our Website, content, and any material provided.
9.2 Consumers may use content for personal, non-commercial use only.
9.3 Business customers may use content only for internal business purposes.
9.4 Resale or redistribution of our materials requires our prior written consent.
9.5 Laboratories and third-party suppliers remain confidential.
- Events Beyond Our Control
10.1 We are not liable for failure to comply with these terms due to circumstances beyond our reasonable control.
11-12. Liability (Consumers and Businesses)
11.1 & 12.1 Our liability is limited to the cost of the Services provided.
11.2 & 12.2 We are not liable for indirect, consequential, or business losses.
11.3 & 12.3 If damage occurs to your property during our Services, you must notify us within 24 hours.
11.6 & 12.6 Nothing in these terms limits liability for death, personal injury, or fraud.
- Ownership of Reports and Data
16.1 Reports and data remain our property until paid in full.
16.2 Clients only purchase data on lab reports, and supplier details will be removed.
16.3 Claims against Building Forensics are limited to the cost of goods or services provided.
16.4 If you have a booked and confirmed appointment but are unavailable at the scheduled time when we call, and you have not provided at least 24 hours’ notice, we reserve the right to cancel the appointment without issuing a refund.
16.5 The objective of the Building Forensics survey, inspections, sampling, and analysis is to assess risks and hazards through a non-intrusive and limited investigation. The results are based on identified risk areas during the survey and are subject to time and cost constraints. As a result, they may not detect all possible contamination sources or causes.
These terms govern our contractual relationship. If you have any questions, please contact us at [email protected].